Table of Contents
Describe a Time When You Received Good Service In a Shop/Store
Cue Card
You should say:
- Where the shop is
- When you went to the shop
- What service you received from the staff
- And explain how you felt about the service
Sample Answer 1
Okay, last month, I traveled to Chengdu, and there is a tea shop beside the street. I received really amazing service.
Actually, when I was taking a city walk in a narrow cobblestone street ( couldn’t remember the name of it, cos it’s been long time after I came back.), I felt thirsty, so a tea house called “Tea Haven” caught my eyes, and I didn’t know if that’s a decent place to drink tea, but I went inside.
As soon as I stepped inside, I was enveloped by the warm, inviting aroma of freshly brewed teas. The interior was decorated with vintage tea sets and shelves lined with an impressive array of loose-leaf teas from around the world, which was not surprising, because every tea shop is equipped with such great environment.
The moment I entered, a smiling young lady greeted me warmly. She introduced herself as Xiaoli, the shop’s assistant, and immediately offered me a seat at a small, wooden table by the window. Without any pressure to buy, she patiently explained the origins and unique flavors of each tea, inviting me to sample as many as I wished. Her enthusiasm for tea was infectious, and I found myself eagerly listening to every detail.
Despite my initial hesitation to make a purchase, her service remained impeccable. She never once made me feel rushed or uncomfortable, instead, she told me to take my time and enjoy the experience. When I finally decided not to buy any tea that day, she smiled understandingly and thanked me for visiting, assuring me that this place would always be here if I ever changed my mind. It was at this moment that I began to think that the service was superb.
Because not only did I feel satisfied with the delightful tea samples but also deeply impressed by the level of customer service I received. Even though I didn’t buy anything, the shop assistant’s care and attention to detail made me feel valued as a customer. So, yeah, that was the best service ever.
Sample Answer 2
So the time that I received good service was actually when I was in Colombia. This was about eight months ago, and it was in an optician’s, and it’s actually the first time that I ever got glasses. So it was sort of a slightly shocking moment for me because I’d always thought that my eyesight was very good. And then I was having a few headaches and things were a little bit blurry, and I thought, oh, I better check.
And so I went to a shop, it was in a mall, and I got an eye test, and they said, yep, I’m afraid you’re gonna have to wear glasses. So this shop is in a city in Colombia called Medellin. And I went to the shop in February of this year, and the service that I received from the staff was, well, it was a number of different stages. It’s what’s called a one-stop shop for everything that you need for getting glasses. So it started with doing the eye test, and I had to say which of two options was the clearer, and that took about half an hour.
And then when the optician gave me my prescription, which is the details of what was wrong with my eyes and what kind of glasses I needed, the sales staff in the rest of the shop explained what I needed to do, what kind of glasses I needed. They made it all much clearer for me, and they were very friendly, even though I was kind of a bit sad and a bit nervous because it was my first time. And they were also very patient because I’d never thought about wearing glasses. So I didn’t know what type of glasses I wanted to buy.
So they gave me their honest opinion on all of the different glasses that I tried on. And I was honestly trying on glasses for a good 45 minutes. I was probably their most difficult customer of the whole day. But they were very cheerful, they were patient, and so I feel like they did a really good job of helping me to come to the conclusion of buying the glasses that I eventually bought. I think that they look good, they make my eyes feel much more comfortable. I don’t get headaches anymore. So overall, I think it was a great service.
Sample Answer 3
One memorable experience I had with exceptional service was at a local bookstore in my town called “Book Haven.” It was a Saturday afternoon and I was looking for a specific novel that had recently been released. As soon as I entered the shop, a friendly staff member approached me and asked if I needed help.
She took the time to not only check if the book was in stock but also suggested a few similar titles that I might enjoy. After finding the book, she even offered to gift-wrap it for free, which I thought was a lovely touch. Her enthusiasm and willingness to help made the experience enjoyable. I left the store feeling appreciated and happy, which made me want to return to the shop in the future.
Part 3
1. Why are shopping malls so popular in China?
Well, they are popular simply because they can offer a one-stop shopping experience, where customers can find a wide variety of stores under one roof, from high-end fashion to everyday necessities. This convenience is highly valued by Chinese consumers who often have busy schedules.
Another reason is that shopping malls can provide customer-friendly and pleasing environment, like the ample parking, clean facilities, and often entertainment options like cinemas and restaurants. They have become social hubs where friends and families can gather and spend time together.
2. What are the advantages and disadvantages of shopping in small shops?
Okay, firstly, advantage, one of them is the personalized service and attention that customers can receive from the owners or staff. They often know their regular customers by name and can provide tailored recommendations. Small shops also tend to stock some local and regular products that may not be found in larger stores.
However, there are disadvantages too. Inventory selection can be limited, and prices may not be as competitive due to higher overhead costs.
Additionally, small shops may not have the same convenient hours or locations as larger retail spaces.
3. Why do some people not like shopping in small shops?
Well, one of the biggest reasons is the environment. I mean, many customers prefer shopping in shopping malls, because they think the environment is more pleasing. But small shops usually can’t offer such pleasant shopping atmosphere.
More importantly, the potential lack of variety or selection could be another reason why some people don’t like small shops, especially when they are looking for specific items or brands. Small shops may not be able to carry the full range of products available in larger stores.
Additionally, some individuals value convenience and efficiency when shopping, and they prefer to visit one location where they can fulfill all their needs.
Small shops may not offer this kind of convenience.
4. What are the differences between online shopping and in-store shopping?
Well, even though the difference between these two shopping ways has been narrowed, thanks to the improvement of technology. But still online shopping provides unparalleled convenience, because it can allow customers to browse and purchase items from anywhere with an internet connection.
Also, it often offers a wider selection of products, including those from international brands and sellers.However, in-store shopping offers the tactile experience of physically examining products before buying, as well as the social interaction with sales staff and other shoppers.
Another big difference is that if we buy things in physical stores, we can walk away with our purchases immediately instead of waiting for a few days without knowing if the things we bought are suitable for us.
5. What are the advantages and disadvantages of shopping online?
I think I have explained a part of those earlier for the last question. In conclusion,
I’d say that shopping online is convenient, time-saving, and often more cost-effective due to lower overhead costs for online retailers.
Customers can easily compare prices and read reviews from other buyers, so they can make informed purchasing decisions. However, there are also disadvantages. The inability to physically touch or try on products can lead to dissatisfaction with purchases.
Additionally, shipping delays and the potential for fraud or stolen identity are concerns for some online shoppers as well.
6. Can consumption drive economic growth?
Yes, definitely, it plays a crucial role in driving economic growth. When individuals and households spend money on goods and services, it creates demand in the economy. This demand stimulates production, which in turn creates jobs and drives economic activity.
Also, increased consumption can lead to higher levels of output, productivity, and ultimately, economic growth. don’t major in economics, so those have been what I can come up with so far.
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