Table of Contents
Describe An Occasion When you Heard Someone Complaining About Something In a Restaurant/ Store Or Other Business Places
You should say:
- When and where it happened
- What he/she complained about
- What the result was
- And explain how you felt about the experience
Sample Answer 1
Last month, during my lunch break, I happened to be at a local café when I overheard a conversation that caught my attention. A customer at the next table was complaining about the coffee they had just been served.
The customer was visibly frustrated and complained about two things. Firstly, the coffee was ice-cold, which was definitely not what they had expected. Secondly, their order was incorrect, as they had specifically asked for almond milk instead of regular milk.
The manager, who happened to be nearby, quickly approached the customer and apologized for the inconvenience. He assured them that it was a mistake and offered to replace the coffee with a fresh, hot cup. Additionally, he promised to make the correct order with almond milk.
The customer seemed satisfied with the manager’s response. They appreciated the prompt apology and the willingness to rectify the situation. They accepted the offer of a replacement coffee and decided to wait for the correct order.
As I observed this interaction, I couldn’t help but feel a sense of empathy towards the customer. It’s never pleasant to receive cold coffee or have your order mixed up. However, I also felt a sense of appreciation for the manager’s quick response and willingness to make things right.
This experience reminded me of the importance of good customer service. It’s crucial for businesses to address customer complaints promptly and resolve them in a satisfactory manner. In this case, the manager’s actions not only resolved the issue but also left the customer feeling valued and cared for.
Overall, I felt grateful for witnessing a positive outcome in this situation. It reinforced my belief that good customer service can turn a negative experience into a positive one. It also reminded me of the power of empathy and understanding when dealing with customer complaints.
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