Table of Contents
Describe a Bad Service You Received In a Restaurant/Shop
Cue Card
You should say:
- When and where it happened
- What happened
- How you reacted
- And explain how you felt about the experience
Sample Answer 1
I received a bad service experience at café that my friend Lily recently opened and felt compelled to talk to a group of employees about the issues and provide Lily with a piece of advice for improvement.
The cafe mainly attracts coffee enthusiasts and those who appreciate a cozy ambiance.
However, when I decided to check the cafe out a few weeks ago, I encountered a disappointing experience.
Upon entering the café, I noticed that the staff seemed overwhelmed and disorganized.
I ordered a latte and a slice of cake. Unfortunately, the latte was lukewarm, and the cake tasted stale.
Feeling frustrated and dissatisfied, I decided to express my concerns to Lily, who had been actively seeking feedback from customers.
She appreciated my honesty and invited me to address the staff during a team meeting.
During the talk, I shared my experience with the cafe employees. I suggested the importance of providing excellent customer service and maintaining the quality of the offerings.
I felt it was essential to speak up not only for my own experience but also for the benefit of the cafe.
Lily followed my advice by arranging better staff training to ensure smooth operations.
As for the future success of the cafe, if the staff takes customer feedback seriously and improve the service quality, there is a chance for the cafe to gain a loyal customer base.
Sample Answer 2
So, it was about a year ago, I remember it was a warm summer evening. My friends and I decided to try this new restaurant downtown that we had heard so much about. We were excited and had quite high expectations given all the buzz about it.
We walked in, and the vibe was nice, but we waited for like 15 minutes before anyone acknowledged us.
Eventually, we were seated in a corner, right next to the kitchen door which was super noisy. We waited again for what felt like forever for someone to take our orders.
And when the waiter finally came over, he seemed so distracted and not paying attention. We had to repeat our orders multiple times, and he got a couple of them wrong when he read them back to us.
Then the food also took ages to arrive. My friend’s dish was totally cold, and they completely forgot about my drink. When we brought these issues up, the staff did apologize but their solutions were pretty slow, and by the time they fixed everything, our appetite and mood were completely ruined.
In the end, the manager did offer us a discount, which was a decent gesture, I guess. But honestly, the whole experience left a bad taste in my mouth.
It was disappointing because we had looked forward to dining there. A night that was supposed to be about enjoying good food and company turned into an evening of waiting and miscommunication. Safe to say, I haven’t been back since.
Part 3
1. How do most people respond to bad services?
So, when it comes to dealing with bad service, people have different ways of handling it.
Some are pretty direct and will voice their complaints to the staff on the spot, hoping to resolve the issue or maybe get something in return.
Others choose to go online, like leaving harsh reviews or sharing their frustration on social media to warn others.
And then there are those who might decide to give the place another shot, thinking it could have been a one-time thing. It really boils down to how you cope with frustration and your past experiences.
2. Do you think services are better now than in the past?
I think services have gotten better over time.
Thanks to technology and more competition, businesses can offer faster and more personalized help. But, you know, it’s not always perfect.
There are still some places where the service can be really bad. It just depends on where you’re at and what kind of service you need.
So, it’s kind of a mixed situation, I’d say.
3. What kind of services are bad services?
Poor services encompass various issues like sluggish customer support, subpar quality of work, missing deliveries, or even unprofessional conduct.
In essence, it’s when you end up feeling that your expectations were not met or that you were treated disrespectfully. Dealing with such situations can be really frustrating, but it’s important to address them to ensure a better customer experience.
4. Why do some people choose to remain silent when they receive bad services?
Many people choose to keep quiet when they experience subpar service because they’d rather avoid confrontation.
They could be caught up in their hectic lives, believe that voicing their concerns won’t make a difference, or simply wish to steer clear of causing a commotion.
It’s all about maintaining peace and not wanting to stir the pot for these individuals.
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Credits
Image : Photo by Nafinia Putra on Unsplash
