(2024) Describe A Complaint That You Made And You Were Satisfied With The Result

Describe A Complaint That You Made And You Were Satisfied With The Result

Describe A Complaint That You Made And You Were Satisfied With The Result
Describe A Complaint That You Made And You Were Satisfied With The Result

Cue Card

You should say:

  • When it happened
  • Who you complained to
  • What you complained about
  • And explain why you were satisfied with the result

Sample Answer

Well, this card reminds me of a costume I bought on Taobao. A couple of months ago, our school held an activity called Crazy Costume Day. On that day, instead of wearing uniforms, we were supposed to put on some special costumes when coming to school, and it was all about being creative and surprising others. I chose a pirate costume on Taobao and the APP showed that the goods could be delivered in 2 days. The costume day was just 3 days away, so I could get it just the day before the event.

Everything seemed in control until it was the expected day of the arrival of my parcel. After waiting till late afternoon, there was still no sign of it reaching me, so I became very anxious and feared that the costume couldn’t be delivered to me in time I contacted customer service and spoke to a representative who listened attentively to my complaint. I was surprised by the level of professionalism and empathy. She offered to help me resolve the issue and informed me they would escalate the problem to the relevant department.

About half an hour later, I received the follow-up call and was told they had feedback from the express company. They informed me that my parcel was just on the way to my home and would arrive in the evening. The news really took a load off my mind. And my costume reached me at dinner time, just as expected.

I was delighted with the results because not only was my issue resolved quickly but the company also showed that I was valued as a customer. At last, I gave very positive comments on the platform about this purchase and highly recommended other users to buy their products.

Part 3

1. When are people more likely to make complaints?

People are more likely to make complaints when they have experienced something that has not lived up to their expectations or when they have received a poor quality service or product. This can happen at any time and in any place, from a restaurant or retail store to a service-oriented business like a bank or cable company. However, people are often more likely to make complaints when they feel that their experience was particularly unsatisfactory or when the problem has caused a significant inconvenience to them.

2. What do people often complain about?

People can complain about a wide range of things that can impact their daily lives. Some of the most common complaints include physical discomfort, such as headaches or back pain, and issues with the weather, like it being too hot or too cold. Traffic, long commutes, and difficulties at work can also be sources of complaints, as well as problems with technology, politics, money, relationships, and healthcare. Poor customer service experiences, such as long wait times or unhelpful representatives, can also be a significant source of complaints. While the reasons for complaining can vary widely, it is natural for people to voice their frustrations about things that impact their lives negatively.

3. Which one is better when making a complaint, by talking or by writing?

This ultimately depends on the individual and their personal preferences. Some people may feel more comfortable expressing their concerns through writing, such as through email or a complaint form, while others may prefer to speak with someone directly over the phone or in person. The best method of complaint depends on the situation and the person’s desired outcome. If the person wants a prompt response and resolution, then speaking directly with someone may be the best option.
On the other hand, if the person wants a permanent record of the complaint, writing it down may be the preferred method.

4. Who are more likely to make complaints, older people or younger people?

It is not possible to determine which age group is more likely to make complaints, as people of all ages can experience issues with products or services and may choose to make a complaint. However, some research suggests that older people may be more likely to make complaints due to their greater life experience and the expectation that they should receive a certain standard of service or product quality. Meanwhile, younger people may be more likely to use alternative methods of resolving issues, such as social media or online forums.

Describe A Complaint That You Made And You Were Satisfied With The Result – IELTS Speaking Part 2

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